Terms & Conditions

Customer Inquiries

If you need any help, have questions or complaints regarding our stores and products; you can use the following channels to contact us.

  • Built-in messenger in the website
  • Direct messages to our Facebook or Instagram accounts
  • E-mail: laredoww@gmail.com
  • Phone: (678)205-0276 Ext. 104
  • Fax: (678)205-0278

Our mailing address only available for returns, if you need to make a return please see our Return Policies and you will find all the information you need.

Please do not contact the manufacturers for items purchased in our store.

Once you have contacted us we'll get back to you with a reply as soon as we can, within no more than 24 business hours. Please keep in mind our customer service will be available Monday through Friday 9:00am - 5:00pm.

Luis Ferrer - Costumer Service Manager

Return Policies

  • Our policy lasts 30 days. You may return the item within 30 days of receiving it for exchange or credit ONLY.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • Only regular priced items may be returned, sale items are final and cannot be returned.
  • Special orders are final sales and cannot be returned or exchanged.

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item.

If it's approved, then your return will be effective, and a credit will be applied to your LWW account within a certain amount of days.

If the returned items don't meet the conditions listed above we won't be able to approve the return and we will ship the items back to you.

Account Credit

The credit applied to your account will be delivered to you over e-mail in the form of a discount code for the value of the returned order.

We only replace items if they are defective/damaged or if you received the wrong item/size.

If you need to exchange an item send us an email at laredoww@gmail.com.

(Depending on where you live, the time it may take for your exchanged product to reach you, may vary)

To return your product, you should mail your product to: 2080 Peachtree Industrail Ct., Suite 103, Chamblee, GA, 30341, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive credit on your account, the cost of the original shipping will be deducted from your credit.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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